Frequently Asked Questions
Is LegendKeeper a one-time purchase or a subscription?
- Creating your own LegendKeeper projects requires a subscription.
- Participating in others' projects is free.
To maintain edit access to your own LegendKeeper projects, you continue paying the monthly subscription fee. We currently have no plans to switch to a one-time purchase model.
We believe that this pricing model, while not perfect for everyone, is the best way to ensure that our incentives align with yours. With a SaaS model, we have to earn your approval every single month. We will have no reason to hold back features for big new version releases - you will get improvements the moment they are ready. We will be able to focus all our efforts on product development without the need to devote energy to sales.
We believe this is the only sustainable way to achieve our goals with LegendKeeper and continue to provide you with a worldbuilding platform that meets the highest quality standards.
What payment methods do you accept?
LegendKeeper processes payments with Stripe - a global payments platform that processes payments for millions of businesses everyday. Stripe has PCI Level 1 security compliance, which is the highest level possible.
We currently accept the following payment methods:
- Most major credit cards
- Single Euro Payments Area (SEPA) Direct Debit (must pay in €)
Due to the nature of our business, there are certain payment methods we cannot accept at this time:
- PayPal (see question below)
- Manual invoicing
- Payment methods that cannot automatically charge you every billing cycle
If you would like to request a payment method, please contact us (select the “Subscriptions & Billing” option).
Do you accept PayPal?
We are not accepting payments through PayPal at this time.
We use Stripe to process payments. Stripe is a direct competitor to PayPal and can offer the same level of payment options and security as PayPal. Read this article for more details on the differences. Offering two competing billing systems would increase our operational burden too much for our current team size.
If you need help with our Stripe checkout flow, please contact us (select “Subscriptions & Billing” option).
What happens if my subscription lapses?
When a subscription lapses, project owners can continue to access their projects and see the contents, though they can no longer edit or create new things. You can view and export your project, and participate in others' projects for free.
Project guests can not view projects with lapsed subscriptions. Only the project creator can.
We will always ensure you can view or export your own data.
Data lock-in is completely against our values. We commit to always maintaining an export feature so that you can leave LegendKeeper at any time, regardless of your subscription status.
You own your data, not us.
Do my guests or players have to pay?
No, an unlimited number of guests can participate in your projects for free. Only the project owner needs an active subscription.
How much does LegendKeeper cost?
LegendKeeper can be purchased for a subscription fee of $9 per month or $90 per year.
Do you offer refunds?
We do not offer refunds, but we do offer a 14 day free trial for every new account.
Why is LegendKeeper in Beta?
Our vision is to make worldbuilding software that unleashes the potential of every worldbuilder. LegendKeeper is still in Beta because we believe certain features needed to fulfill that vision are still missing.
You can review our current list of features on our features page, as well as some of our plans for the future.
With that being said, we believe that the current state of LegendKeeper is polished and stable enough to provide the best quality worldbuilding app that exists today. Your subscription fee will get you continued access to the Beta, and it will continue to provide access when we launch Version 1.
We hope you will subscribe and help us shape the roadmap over the coming years.
I have other questions
We are here to answer any questions we possibly can about our approach to pricing.
Please feel free to fill out our short form (select Billing option) or ask in our #beta-discussion channel in the LegendKeeper Discord.
Free for 14 days. No credit card required.